SHIPPING & RETURNS POLICY

SHIPPING

SHIPPING RATES [CURRENTLY FREE ON ALL ORDERS OVER $60]

Products are packaged in the US, Australia & Europe for now.

Due to the effect of COVID-19, there MAY be delays in delivery.

USA, CANADA, EUROPE

SHIPPING METHOD	FULFILMENT & TRANSIT	COST
STANDARD DOMESTIC SHIPPING	Orders arrive within 3 – 14 business days* after fulfilment. Tracked.	$5USD
EXPRESS DOMESTIC SHIPPING	Orders arrive within 2 – 5 business days* after fulfilment. Tracked.	$10USD

AUSTRALIA

SHIPPING METHOD	FULFILMENT & TRANSIT	COST
STANDARD DOMESTIC SHIPPING	Orders arrive within 3 – 21 business days* after fulfilment. Tracked.	$5USD

REST OF THE WORLD

SHIPPING METHOD	FULFILMENT & TRANSIT	COST
STANDARD INTERNATIONAL SHIPPING	Orders arrive within 7 – 21 business days* after fulfilment. Tracked.	$10USD
EXPRESS INTERNATIONAL SHIPPING	Orders arrive within 3 – 10 business days* after fulfilment. Tracked.	$20USD

*ALL ESTIMATED ARRIVAL DATES MAY BE AFFECTED BY THE COVID-19 PANDEMIC.

*Business days exclude: Weekends, National & Regional Public Holidays and Bank Holidays.

*Delivery may be earlier than estimated arrival dates depending on destinations.

NOTE:

- If an incorrect shipping address is provided at checkout, please notify the San Yandel team as soon as possible, otherwise, the order will be returned to San Yandel Warehouse, and the Cost of Re-Shipping MUST be covered by the customer.
- Unfortunately, San Yandel are not held responsible for lost/stolen packages or delays in transit.
- San Yandel does NOT take any responsibility for an order once delivered and confirmed delivered by tracking.
- Some packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
- Please note these delivery times are estimates only.
-There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays.

RETURNS

Unfortunately, at the moment, due to the current COVID-19 pandemic, we do not receive returns. ALL SALES ARE FINAL.

Returns
Our RETURNS & EXCHANGE policy lasts 7 days. If 7 days have gone by since your package has been delivered, unfortunately, we can’t offer you an exchange on the product(s).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. ALL Swim wears purchased CANNOT be returned for hygienic reasons. Please ensure to use our size chart or contact our friendly San Yandel Glam team for specific sizing.

To complete your return, we require a clear legible receipt or proof of purchase. If after all checks, a return is approved, you may be eligible for a store credit or exchange depending on your preference (as long as the item is in stock or available for pre-order).

Please send your purchase back to the address on your packing slip. This can be found in the packaging. You can also contact us at customersupport@sanyandel.com to get the Return address.

Refunds (if applicable)
Unfortunately, we currently DO NOT OFFER REFUNDS AT THIS TIME AFTER WE HAVE SHIPPED YOUR PRODUCT.
Please ensure to use size chart or contact our friendly San Yandel Glam team for specific sizing.

We would be pleased to provide satisfaction through our products and services while you shop with us.

Exchanges (if applicable)
We only replace items if they do not fit as expected, are defective or damaged on arrival. If you need to exchange it for the same item, a photo evidence MUST be provided when you send us an email at customersupport@sanyandel.com and send your item to the address specified in your packing slip.
You can also contact us to get the Return address.
Please keep in mind that the shipping and delivery process remains the same.

Don't want the same item you purchased? You can exchange your item for any size or item (permitted it’s in stock) and we will send them back to you at no extra charge. Your exchange item would only be sent after we receive your returned item.

If you want to treat yourself even more and the replacement item costs extra, a gift card will need to be purchased for the difference. Please let us know at customersupport@sanyandel.com when you have made the purchase

If the replacement item is less expensive than total cost of the original item, a store credit will be credited with the remainder cost of the item. This includes the shipping fee.

Shipping
To return your product (if approved), you should mail your product to the address specified on your packing slip.
You can also contact us to get the Return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and hold NO RESPONSIBILITY.

For other questions or enquiries, please contact us and a member of the San Yandel team would be in touch.

LATE RETURNS & EXCHANGE

We’re unable to accept returns beyond the 7 days of the receipt of your package and anything sent to us after 7 days and without being in contact with us may be returned to you.